Refunds & returns.

Shop orders (decor you buy)

• You can return unused items in their original packaging within 14 days of delivery for a full refund of the item price.
• Return shipping costs are paid by the customer unless the item is faulty or we sent the wrong item.
• Personalised or custom-made items cannot be returned unless they arrive damaged or faulty.
• Refunds are issued to your original payment method within 7 business days of us receiving the return.

Damaged or incorrect items

If anything arrives damaged or incorrect, please contact us with your order number and photos within 48 hours of delivery. We will send a replacement or a full refund, including shipping.

Decor hire

• Hire bookings cancelled 30 days or more before the event date receive a full refund.
• Cancellations 8-29 days before the event receive a 50% refund.
• Cancellations within 7 days of the event are non-refundable, but we will happily move your booking to a new date once, subject to availability.
• Refundable damage deposits are returned within 7 days after the items are collected and checked.

Styling services

• A 30% booking deposit secures your date. The balance is due 14 days before your event.
• Deposits are non-refundable because we turn away other bookings for your date, but they can be transferred once to a new date within 12 months.
• If you cancel more than 14 days before your event, any amount paid beyond the deposit is refunded.
• Cancellations within 14 days of the event are non-refundable.
• If we ever have to cancel, you receive a full refund of everything you have paid.

How to request a refund

Please contact us with your order number and the reason for your request. We aim to reply within 24 hours.

Last updated: 15 November 2026 · Questions? Contact us.