Privacy policy.

Dealugs Decorations (“we”, “us”) is an event and home decor business based in Illinois, USA, serving customers worldwide. This policy explains what personal information we collect when you use this website, buy or hire decor, or book our styling services, and how we use it.

Information we collect

• Contact details – your name, email address, phone number and billing / delivery address.
• Event details – event date, venue, guest count, occasion, colours and anything you share in a quote request.
• Order information – products bought or hired, booking dates and order history.
• Payment information – payments are processed securely by our payment providers (such as Stripe or PayPal). We never see or store your full card details.
• Technical data – IP address, browser type and pages visited, collected through cookies to keep the site working and secure.

How we use your information

• To respond to enquiries and prepare quotes and designs.
• To process orders, hires, deliveries, setups and collections.
• To take payments and deposits and issue refunds.
• To send service messages about your order or booking.
• To send our newsletter – only if you subscribe, and you can unsubscribe at any time.
• To keep our website secure and improve it.

Sharing your information

We never sell your personal information. We only share it with trusted providers who help us run the business – for example our website host, payment processors, email service and delivery partners – and only as needed to provide our services, or where required by law.

Cookies

We use essential cookies to run the shop (such as your cart and login) and may use basic analytics cookies to understand how the site is used. You can control cookies in your browser settings; disabling essential cookies may stop the cart from working.

How long we keep it

We keep order and booking records for as long as needed for accounting, tax and legal purposes (normally up to 7 years). Quote requests that do not become bookings are deleted after 2 years. Newsletter data is kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict how we use it. Visitors from the UK and EU have rights under the GDPR, and California residents have rights under the CCPA. To make a request, contact us and we will respond within 30 days.

Security

Our website uses an encrypted (HTTPS) connection, and access to customer information is limited to people who need it to serve you.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 15 November 2026 · Questions? Contact us.