Hire agreement.

Hire period

Hire prices are per event and cover up to 3 days – usually the day before, the day of and the day after your celebration. Longer hire periods can be arranged on request.

Booking and availability

• Choose your event date when adding hire items to your cart. Items already booked for that date cannot be reserved.
• Your booking is confirmed once payment is received and you receive our confirmation email.
• Please include your venue address and any access details in your order notes.

Damage deposit

• A refundable damage deposit is agreed with you before delivery or collection.
• The deposit is returned in full within 7 days after the items are returned clean and undamaged.
• Normal wear is fine. Repair or replacement costs for breakages, stains, burns or missing items are deducted from the deposit, and we will always show you what was deducted and why.

Delivery, setup and collection

• Delivery, setup and collection are quoted based on your location and venue access.
• Free collection and return is available at our Illinois studio by appointment.
• Someone must be available at the agreed delivery and collection times. Missed collections may incur an extra charge.

Looking after hired items

• Please keep items indoors or protected from rain and strong sun unless agreed otherwise.
• Do not alter, cut, glue, tape or paint any item.
• Keep candles and naked flames away from fabrics and drapes. Only use flameless candles with our candle holders unless the venue allows real candles.
• Balloon installations are designed for the hire period and may naturally soften over time.

Cancellations

Hire cancellations are handled as set out in our Refund & Returns Policy.

Liability

Hired items are used at your own risk. Please make sure they are used safely, kept away from children where appropriate, and set up in line with your venue’s rules. Our liability is limited as set out in our Terms & Conditions.

Last updated: 15 November 2026 · Questions? Contact us.